Frequently Asked Questions
Everything you need to know about your Maxton Design experience.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping takes 3-5 business days for domestic orders, while international shipping may take 7-14 business days depending on your location.
How can I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. Simply use our online returns portal to generate a prepaid shipping label and send the item back in its original, unworn condition with tags attached.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.
How do I ensure I choose the right size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Are your materials sustainably sourced?
Maxton Design is committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we work exclusively with fair-trade certified factories.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is sent immediately to our fulfillment center. You have a 30-minute window to contact customer support for cancellations or address changes before the order is processed.